Terms of service

ReAlign

Effective Date: March 7, 2025

Overview

This website is operated by ReAlign. Throughout the site, the terms "we", "us" and "our" refer to ReAlign. ReAlign offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service"), including those additional terms and conditions and policies referenced herein. These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the website or use any of our services. Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

Section 1 — Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence. You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction. You must not transmit any viruses or malicious code. A breach of any of these Terms will result in immediate termination of your access to our services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone at any time and for any reason. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.

Section 3 — Accuracy of Information

We are not responsible if information on this site is not accurate, complete, or current. The material provided is for general information only and should not be relied upon as the sole basis for making decisions. We reserve the right to modify the contents of this site at any time without obligation to update any information.

Section 4 — Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without notice. ReAlign shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 — Products and Services

Certain products may be available exclusively online and may have limited quantities. Returns and exchanges are subject to our Refund Policy. We have made every effort to display product images accurately; however, we cannot guarantee that your screen's display of colours will be accurate.

Please note: Our insoles are designed to improve posture and alignment. Individual results may vary based on foot shape, shoe type, and usage patterns. We recommend consulting with a healthcare professional if you have existing foot conditions or concerns.

We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction, and to discontinue any product at any time.

Section 6 — Billing and Account Information

We reserve the right to refuse any order placed with us. We may limit or cancel quantities purchased per person, per household, or per order. In the event that we change or cancel an order, we will attempt to notify you using the contact information provided at the time of purchase. You agree to provide accurate, current, and complete purchase and account information for all orders made through our store.

Section 7 — Optional Third-Party Tools

We may provide access to third-party tools over which we have no control. These tools are provided "as is" and "as available" without any warranties or conditions of any kind. Any use of optional third-party tools is entirely at your own risk. We may also offer new services or features in the future, which will also be subject to these Terms.

Section 8 — Third-Party Links

Our website may include links to third-party websites. We are not responsible for examining or evaluating the content of these sites and assume no liability for any third-party materials, products, or services. We recommend reviewing the policies of any third-party site before engaging in any transaction.

Section 9 — User Comments and Submissions

If you submit comments, ideas, or feedback to us, you agree that we may use them at any time without restriction or compensation. We are under no obligation to maintain confidentiality around submissions or to respond to them. You are solely responsible for the accuracy and content of any comments you post, and you agree not to submit any unlawful, offensive, or harmful content.

Section 10 — Personal Information

Your submission of personal information through our store is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Section 11 — Errors, Inaccuracies and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and to cancel orders where information was inaccurate at the time of purchase, without prior notice.

Section 12 — Prohibited Uses

In addition to other prohibitions set out in these Terms, you are prohibited from using this site or its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts
  • To violate any applicable laws or regulations
  • To infringe upon the intellectual property rights of others
  • To harass, abuse, or discriminate against any individual or group
  • To submit false or misleading information
  • To upload or transmit viruses or any malicious code
  • To interfere with or circumvent the security features of our Service or any related website

Section 13 — Disclaimer of Warranties and Limitation of Liability

We do not guarantee that our Service will be uninterrupted, timely, secure, or error-free. The Service and all products are provided "as is" and "as available" without warranties of any kind. To the maximum extent permitted by law, ReAlign shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of our Service or products.

Important: Our insoles are designed to support posture alignment and are not medical devices. They are not intended to diagnose, treat, cure, or prevent any medical condition. If you experience pain or discomfort while using our insoles, discontinue use and consult a healthcare professional.

Section 14 — Indemnification

You agree to indemnify and hold harmless ReAlign and its affiliates, officers, directors, agents, contractors, and employees from any claim or demand arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

Section 15 — Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.

Section 16 — Termination

These Terms are effective unless and until terminated by either party. If we determine, in our sole judgment, that you have failed to comply with any provision of these Terms, we may terminate this agreement at any time without notice and deny you access to our services. All obligations incurred prior to termination will survive.

Section 17 — Entire Agreement

These Terms of Service, together with any policies posted by us on this site, constitute the entire agreement between you and ReAlign and govern your use of our Service, superseding any prior agreements or communications between us.

Section 18 — Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom and, where applicable, the laws of the European Union.

Section 19 — Changes to These Terms

We reserve the right to update or replace any part of these Terms at any time by posting changes to our website. It is your responsibility to check this page periodically. Your continued use of our website following any changes constitutes your acceptance of the updated Terms.

Section 20 — Contact Information

Questions about these Terms of Service should be directed to our team:

Thank you for choosing ReAlign. We are committed to providing a transparent and trustworthy experience.